Shipping policy

Delivery of your Order

1. 1. All standard Orders within Australia, unless requested otherwise by you prior to purchase, are sent by Australia Post or another third-party provider, without insurance but with tracking. The choice of delivery method will be dependent upon your physical location and any options you select at checkout when placing your Order.

   2. Delivery costs will be charged in addition to the purchase of Goods at our discretion and depending on your location; such additional charges are clearly displayed where applicable and included in the “Total Cost” at checkout.

   3. When delivering Goods purchased on the website we will only deliver to the individual listed on the Order, and if requested, you must provide us, or our third-party couriers (where applicable), with acceptable forms of identification on delivery, such as a passport or drivers’ licence to enable us to verify your identity.

   4. Where the contents of your Order allows, you may authorise us to leave your Order at your delivery address outside. Alternatively, if a signature is required by the third-party delivery service, you must be present at the delivery address to accept delivery of your Order. If you are not present at the delivery address at the time we deliver your order, then you will be notified that we, or our delivery company, tried to deliver your Order. We may attempt to re-deliver your Order. If you provide an incorrect delivery address or you are not present to accept delivery of your Order after several attempts have been made to deliver your Order, we may cancel your Order and provide you with a refund. 

   5. While we do everything we can to ensure your Order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

   6. For non-delivery of Goods, please notify us by email as soon as possible. 

   7. In the event of a failed delivery due to incorrect address details provided by you, we reserve the right to charge a re-delivery fee.

   8. Where your Order include digital products (such as podcasts, downloadable templates, resources or guides), we will make those products available to you electronically. This may include providing access via email, download link or a secure client portal. It is your responsibility to provide a correct and functioning email address and ensure your device is compatible with the digital format provided. 

2. Receipt of Goods

   1. For physical Goods, you must inspect the Goods immediately upon their arrival and if the Goods are not in accordance with the specified requirements, then you must give notice to us within 24 hours of receipt of the Goods. If you fail to give such notice, the Goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 48 hours after receipt of the Goods by you. This paragraph does not apply to Goods that are covered by consumer guarantees under the Australian Consumer Law. 

   2. If you experience any issues accessing or downloading digital products, including podcasts, you must notify us as soon as possible and within a reasonable timeframe. We will make reasonable efforts to assist you in accessing your purchase. 

3. Refund and Cancellation Policy 

   1. Please choose carefully. We do not offer refunds for change of mind or incorrect choice, unless required under Australian Consumer Law. 

   2. You may cancel your Order within 12 hours after placing it. To cancel an Order, please contact us immediately via our provided contact details. Once this 12-hour period has lapsed, cancellations will not be accepted.  

For any questions and notices please contact us at: 

Annalise Booker

Email address: hello@wombspace.au

Last updated: 13.08.2025